Durham One Call


A centralized call center for information and services offered by the City of Durham.

Call 919-560-1200 to reach a customer service representative that will answer your questions, dispatch a service request, or connect you to the appropriate department. Such requests may include:

  • Water services-water quality issues, water conservation, and sewer maintenance.
  • Garbage/Recycling Services-to request replacement carts, missed pick-up, or to schedule bulky household items and yard waste pick-up.
  • Street Lighting-to request replacement of a street light or placement of street light in a dark, unlit area of the street.
  • Neighborhood Appearance/Nuisances-to report junked vehicles on private property, deteriorating housing, overgrown grass/weeds on neighboring properties, barking dogs, or illegal parking, deer struck by car, etc.

Durham One Call also provides an online service request form. From the  durhamnc.gov web page click on “One Call” box at the top right corner.